Custom AI agents that never miss a lead
In short
What is a custom AI agent?
A custom AI agent is an AI assistant built around your business that can act, not only chat. It works from your prices, stock, calendar and policies, answers customers, qualifies leads, sends quotes and books appointments inside your existing tools, and hands over to a person with the full context when needed. Onpolar designs, builds and runs these agents.
- Works in
- Website chat · email
- Connects to
- CRM, calendar, ERP, invoicing
- Runs on
- Claude, GPT or Gemini
Updated
Example
One enquiry, start to finish
An illustration of how the agent works, not a client result.
- 21:47EnquiryA customer asks for a price on your website after hours.
- 21:47AnsweredThe agent replies with real prices and asks two questions.
- 21:52QuotedIt drafts a quote in your system from your price list.
- 21:53BookedThe customer picks a time and it lands in your calendar.
- 08:00Handed overYour team starts the day with a summary in the CRM.
What you get
An agent that knows your business
Built on your prices, products, policies and past answers.
Actions, not just answers
Quotes, bookings, CRM updates and invoices in your own tools.
Safe hand-offs
Anything sensitive goes to a person, with the conversation attached.
Ongoing care
Conversations reviewed and the agent improved as your business changes.
How it works
- 01
Pick one job
We find the task that eats the most of your team’s time and map how it is done.
- 02
Build
The agent is connected to your tools and tested on real past cases.
- 03
Run
It goes live with a person in the loop, then takes on more as it proves itself.
Compared
Custom AI agent vs an off-the-shelf chatbot
| Compared on | Custom AI agent | Off-the-shelf chatbot |
|---|---|---|
| Answers come from | Your prices, stock and policies | Generic text |
| Can it act? | Quotes, books, updates the CRM | Only talks |
| Hand-off to people | With the full context | The customer starts over |
| Lives in | Your site, inbox, CRM and ERP | A separate widget |
Questions
What can a custom AI agent do for a business?
Typical jobs are answering customer questions, qualifying leads, preparing quotes, booking appointments, updating the CRM and drafting invoices. Onpolar starts with the one job that takes your team the most time and builds the agent around it, then adds more once it works.
How is a custom AI agent different from a chatbot?
A chatbot answers from a script or generic text. A custom AI agent works from your own data and can act in your systems, such as creating a quote, booking a slot or updating a record, and it passes the conversation to a person whenever it should.
Which AI models do you use for agents?
Whichever model fits the job, from Anthropic (Claude), OpenAI (GPT) or Google (Gemini), routed through one gateway so the model can be changed without a rebuild. Onpolar picks for accuracy, speed and cost on your real tasks.
Is it safe to let an AI agent use our systems?
The agent only gets access to the data and tools its job needs, every action is logged, and sensitive requests are routed to a person. Onpolar documents exactly what the agent can and cannot do before it goes live, so your team stays in control.
Do we need to change our software?
No. A custom AI agent works inside the inbox, calendar, CRM and invoicing tools you already use. Onpolar connects to them through their APIs and only suggests a new tool when something you need is genuinely missing.